1 hour ticket response
Prompt assistance is our foremost priority and that is the reason why we have a team of proficient support engineers who are prepared to provide a swift response to any question that you may possibly have. Simply send your customer support ticket from the Web Control Panel and we’ll respond back to you within 60 minutes at the latest. In fact, we work hard and aim for a twenty–minute response time.
A Top–Notch Support Service
Our client support staff representatives have immense experience in the Linux shared hosting realm and are knowledgeable enough to provide a rapid solution to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the tech support ticket will be forwarded to a programmer or admin for further assistance.
An Easy–to–Browse Help Center Section
Incorporated into the Web Control Panel is an easy–to–browse Help section, which features different information sources. You can search through a constantly updated knowledge base featuring web hosting account administration articles and website management articles, watch our how–to video tutorials or take a peek at our F.A.Q. repository.