Client Support Channels
A 1–Hour Ticket Response Time Guarantee
Every assistance request you submit to us will be dealt with within maximum 1 hour. In case your support ticket or email needs further assistance from a server admin, we will forward it and leave a note to inform you that your issue is being examined. If you take advantage of our Optional Managed Services package, any of the tasks included there will be carried out at a time that suits you.
A Top–Notch Customer Support Service
Our technical support team will be online for you twenty–four–seven should you require help while working with our Web Control Panel or with any of the applications that we pre–install on your behalf on the server. And if you require help with the routine administration tasks on your dedicated web hosting server, you can have a glance at the Optional Managed Services package, that includes backup disk storage space, Operating System updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Section
Each Linux dedicated hosting server includes our free Web Control Panel, which offers an extensive knowledgebase plus a selection of educational video tutorials. Whenever you require help working with the Web Control Panel, just push the Help or Videos buttons in the upper right corner.