Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Web Control Panel you can find a detailed Help section offering many educational articles and commonly asked questions. They are answered by our support team of proficient technicians. Just type in your question and our smart system will give you the most suitable answer.

  • Top quality support service

  • Educational Videos

  • For users who prefer to learn how to deal with a typically encountered issue by watching a how–to video clip, we’ve added a selection of video tutorials to our Web Control Panel. All the instructional videos are very short and simple to comprehend. They offer step–by–step presentations of various web site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 customer service with a one–hour support ticket response guarantee. A team of capable technical support engineers will be at your disposal to respond to all the questions that you may possibly have. During non–peak periods, a reply will be given within just 20 minutes.