In case you've ever had a shared hosting account in the past or you have dealt with any kind of online service, you probably know from personal experience that for certain things it's better to talk to a live person on the phone than to exchange tickets or email messages. If you'd like to find out more about a specific service before you decide to order it or if something small needs to be made, for example, it is much easier and quicker to do it live. When you have the option to talk with representatives by phone, it's also very likely that you are using the services of an actual hosting provider, not a reseller. The type of support that you will get over the phone may differ between different companies - from general issues to experienced tech support. Generally most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical issues are managed via e-mail or tickets.

Phone Support in Shared Hosting

If you choose to purchase one of our Linux shared hosting, you can get in touch with our customer support crew over the telephone for 14 hours per day. We can help you choose the best package for your websites since we think that it is better to discuss these matters with a live person. In case you already have an account, we can help you with your sales/billing questions and general issues, even with some tech troubles which do not require a long time or escalation to a system administrator as it is more appropriate to open a ticket for time-consuming issues so as to have all the correspondence in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you're able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you need to find out more about our plans, you have a billing issue or some general issue, you can just give us a call. Though some more complex issues may need a ticket in order to give time to our technical support team to investigate, we'll assist you with many tech questions over the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we have a global number where you are able to reach us.