24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and tech support for all our Linux shared hosting. Even if you aren't our client yet and you have questions, we will assist you promptly and supply you with the needed info, to give you the choice to make the very best decision when you acquire your new website hosting account. We are available any time, including weekends and holidays, and we offer numerous options for communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of telephone numbers around the world, so that you will be able to call the one which is closer to you. The maximum response time for your email messages and your tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to receive support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive timely assistance, especially if your web site is not working efficiently for some reason. All our Linux semi-dedicated hosting feature 24/7 customer and technical support, therefore if anything comes up, you will be able to use several ways to contact us - telephone line with a few local numbers globally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and common issues, so that in case you do not have an account yet, for example, you will be able to receive more info about our services, or we will help you with less demanding technical matters. The second two options are for strictly tech problems or everything which is more time-consuming due to the fact that it's quicker to track the dialogue between you and our tech support crew. The warranted max reply time for them is merely one hour, the actual one - 15-20 minutes, therefore you won't need to wait for a whole day so as to get support as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server package that we offer includes 24/7 customer and technical support, which means that in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to get in touch with us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers internationally, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it will be easier to monitor what is going on. The maximum guaranteed response time for all of the email messages and tickets is an hour, but it hardly ever takes that long to receive help. When you acquire the Managed Services upgrade that we provide, our administrators will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
When you aquire a dedicated server from our company, you're able to contact us anytime using a number of channels and the max time that you will need to wait for an answer is up to one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the apps that are pre-installed on the server. To contact us about a technical matter, you can open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you'd like to know more about our hosting solutions before you order, you may also employ our live chat or you can call one of the local numbers that we have in different countries around the globe. In case you're looking for help with third-party software that you cannot deploy or operate efficiently, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.