One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours on end, or even all day, to get a reply to a support ticket or an email. No matter when you get in touch with us, we will respond to you within no more than 1 hour with any sales or technical enquiries you may have. The fact is, our actual reply time scarcely ever surpasses 20 to 30 minutes. As we’re working 24 hours a day, 7 days a week, you will always obtain assistance in a timely fashion and we are aware of exactly how important that is in the Internet world. Shortly after you contact us, we will answer your inquiries. In case you confront any technical predicament, we will rectify it instead of you, or we’ll supply you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand precisely how important it is to obtain well-timed help, we promise that you won’t ever have to wait for more than 1 hour to receive an answer to any support ticket that you send through your semi-dedicated server Control Panel. Actually, you will seldom need to wait around for more than 20 to 30 minutes and this is valid for any inquiry regardless of what its nature is – billing, technical or general. Besides, our tech and customer support team is on duty night and day, which goes to say that even if you send a ticket during public holidays, you will invariably obtain an instant reply, which will contain the answer to an enquiry, the solution to a predicament or the info needed to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to spend an entire day hanging around awaiting a response like you would with many other providers.