If you’ve bought a web hosting package and you have certain inquiries regarding a given feature/function, or in case you’ve encountered a certain predicament and you require help, you should be able to get in touch with the respective technical support staff. All hosting companies deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, because of the fact that the easiest way to deal with a problem most often is to send a ticket. This model of correspondence renders the responses exchanged by both parties simple to follow and enables the customer support team members to escalate the case in case, for example, an administrator has to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to use no less than 2 separate accounts to contact the customer service staff and to actually manage the hosting space. Incessantly switching from one account to the other may often be a drag, not to mention the fact that it takes a lot of time for the majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come bundled with an integrated support ticket system, which is included in our in-house built Hepsia Control Panel. In contrast with other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, e-mails, support tickets, etc., eliminating the need to log in and out of different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks without ever logging out of your Control Panel. During the process, you may choose a category and our system will offer you a variety of informative articles, which will give you more info and which may help you solve any particular problem even before you actually open a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you’d like to touch base with our support team, you will be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform like you will need to do with the vast majority of hosting companies out there. Our integrated ticketing system will allow you to post a new ticket without effort and to go through older tickets using a clever search filter. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will offer you on the basis of the category that you choose for your new ticket. You can carry out all these operations without logging out of your Control Panel at any moment, which means that if you encounter any issue or have a question, you can get in touch with our technicians and fix the problem in question in no more than sixty minutes via one single support platform.